Terms of Service – Aftaabi Shilajit

Welcome to Aftaabi Shilajit, available at https://www.aftaabishilajit.store. These Terms of Service govern your access to and use of our website, products, and related services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Aftaabi Shilajit. The words “you” and “your” refer to any visitor, customer, or individual using our website or services.

By accessing our website, placing an order, or purchasing a product from Aftaabi Shilajit, you agree to these Terms of Service. If you do not agree with these Terms, please discontinue using our website.

1. General Terms

Aftaabi Shilajit operates an online store offering Shilajit products in different package sizes, including 20g, 30g, 50g, and 100g, subject to availability.

You agree to use our website only for lawful purposes and in accordance with these Terms and applicable laws.

We reserve the right to refuse or cancel an order, restrict access, or discontinue a service where reasonably necessary for legitimate business, security, fraud-prevention, or legal reasons. Any such action will remain subject to applicable consumer protection laws.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you place an order on behalf of another person or business, you confirm that you are authorised to do so.

Our website and products are not intended to encourage unlawful purchases or misuse of products.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, images, package sizes, prices, and other information displayed on our website are accurate and up to date.

However, minor variations in product appearance, photography, packaging, or presentation may occur.

Customers should carefully review the product name, package size, price, ingredients, usage instructions, and other available information before placing an order.

If a significant error or discrepancy is identified, we may contact the customer to clarify the order or offer an appropriate resolution.

4. Product Sizes and Availability

Aftaabi Shilajit may offer the following product sizes:

• Aftaabi Shilajit 20 Gram

• Aftaabi Shilajit 30 Gram

• Aftaabi Shilajit 50 Gram

• Aftaabi Shilajit 100 Gram

Product availability may change depending on stock and business operations.

We reserve the right to discontinue a product, update packaging, or modify product listings when necessary. Orders already accepted will be handled in accordance with the applicable order terms and consumer protection requirements.

5. Prices and Currency

All prices displayed on our website are intended to be shown in Pakistani Rupees (PKR), unless otherwise stated.

Product prices, shipping charges, applicable taxes, and other fees will be displayed or communicated where applicable.

We reserve the right to update prices and promotions without prior notice. However, changes to listed prices will not automatically alter an order that has already been accepted, except where correction or cancellation is legally permitted and handled appropriately.

Customers should review the order summary before confirming a purchase.

6. Orders and Order Confirmation

When you place an order through our website, you agree to provide accurate, complete, and current information.

This includes your name, phone number, delivery address, email address where requested, and selected products.

After receiving your order, we may contact you by phone, email, or WhatsApp to confirm details, verify delivery information, or clarify any order-related issue.

An order confirmation message does not necessarily mean that the order has been dispatched. Orders may remain subject to verification, stock availability, and fulfilment checks.

If we cannot fulfil an order, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

7. Cash on Delivery (COD) and Payment Methods

Aftaabi Shilajit may offer Cash on Delivery (COD) and other payment methods depending on availability and the options displayed during checkout.

For COD orders, customers agree to provide a valid contact number and an accurate delivery address and to pay the confirmed amount upon delivery.

Where advance payment is available, payment must be completed through the applicable payment method and according to the provider's terms.

We may verify orders before dispatch to reduce fraudulent or incomplete orders. We will not request unnecessary sensitive payment information through unofficial communication channels.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated at checkout or through customer support.

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, service disruptions, address verification, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and remaining available to receive their parcels.

Shipping charges, service availability, delivery coverage, and applicable delivery conditions will be communicated during checkout or through our website.

For additional information, please review our Shipping Policy.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may be possible before dispatch, subject to order status and confirmation from our team.

Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Customers should contact our support team for guidance.

Any eligible refund or cancellation will be handled in accordance with our Return and Refund Policy and applicable law.

10. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Due to the consumable nature of Shilajit products, opened or used products may be subject to specific hygiene and safety restrictions, subject to applicable consumer protection laws.

Customers should promptly report damaged, defective, incorrect, or missing products and follow the instructions provided by our support team.

Nothing in these Terms is intended to exclude or restrict any mandatory rights available to customers under applicable law.

11. Product Use and Health Disclaimer

Aftaabi Shilajit products are not a substitute for professional medical advice, diagnosis, or treatment.

Customers should read the product label, ingredients, directions, warnings, and storage instructions before use.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.

Individual experiences may vary. We do not guarantee specific health outcomes, performance improvements, or results from using our products.

Do not use a product if its packaging or seal appears compromised, or if it is expired or otherwise unsuitable for use. Contact us if you have concerns about product condition or safety.

Product information on our website is provided for general informational purposes and should not be interpreted as a substitute for professional medical guidance.

12. Intellectual Property

Unless otherwise stated, the content on our website, including our brand name, logo, product photographs, written descriptions, graphics, design elements, and other original materials, is owned by or used with permission by Aftaabi Shilajit.

You may not reproduce, distribute, modify, publish, or commercially exploit our protected content without prior written permission, except where permitted by applicable law.

Unauthorised use of our intellectual property may result in appropriate legal action.

13. Prohibited Activities

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.

• Submit false, inaccurate, or misleading order information.

• Attempt to interfere with website security or functionality.

• Introduce malicious software, harmful code, or unauthorised automated activity.

• Copy or misuse website content in violation of intellectual property rights.

• Use our website in a manner that violates applicable laws or the rights of others.

We may take reasonable steps to investigate suspected misuse and protect our customers, website, and business.

14. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, courier companies, analytics tools, and other service providers.

Third-party services may be subject to their own terms, policies, and conditions.

We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by applicable law. Customers should review the relevant terms and privacy policies before using those services.

15. Limitation of Liability

To the extent permitted by applicable law, Aftaabi Shilajit will not be responsible for indirect or consequential losses arising from the use of our website or products where such exclusions are legally enforceable.

We do not guarantee uninterrupted or error-free website operation.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer rights and any liability that cannot legally be excluded.

16. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable legal requirements.

Please review our Privacy Policy for further details.

17. Changes to These Terms of Service

We may update these Terms from time to time to reflect changes in our business operations, website functionality, products, services, or legal requirements.

Updated Terms will be published on this page with a revised effective date.

Your continued use of the website after changes take effect will be subject to applicable law and the updated Terms.

18. Governing Law

These Terms of Service will be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory consumer protection laws and legal rights that apply to the customer.

Any dispute will be addressed through the appropriate legal process and competent forum in accordance with applicable law.

19. Contact Information

If you have questions about these Terms of Service, your order, our products, or our store policies, please contact us using the details below.

Business Name: Aftaabi Shilajit
Website: https://www.aftaabishilajit.store
Business Email: emanorganicsvri@gmail.com
Phone / WhatsApp: 0370-6781034
Business Address: Goal Chowk, Vehari, Punjab, Pakistan

We will make reasonable efforts to respond to your inquiry and assist you.

Thank you for choosing Aftaabi Shilajit. We appreciate your trust and support.