Refund policy

Return and Refund Policy – Aftaabi Shilajit

At Aftaabi Shilajit, we value our customers and strive to provide a smooth, transparent, and reliable shopping experience. This Return and Refund Policy explains the conditions for returning products, requesting refunds, and reporting damaged, defective, incorrect, or missing items purchased from our official website, aftaabishilajit.store.

By placing an order with Aftaabi Shilajit, you agree to the terms outlined below.

1. Return Eligibility

Due to the nature of Shilajit and other consumable wellness products, returns are subject to hygiene, product safety, and quality considerations.

A return or replacement request may be considered under the following circumstances:

  • Damaged on Arrival: Your order arrives physically damaged.

  • Incorrect Product Delivered: You receive a product different from the one you ordered.

  • Missing Items: One or more items from your confirmed order are missing.

  • Defective or Compromised Packaging: The product seal is broken, the packaging is compromised, or the item appears to have been damaged before delivery.

Please contact us within 48 hours of receiving your order to report any of these issues.

2. Non-Returnable Products

For hygiene and product safety reasons, opened, used, or unsealed Shilajit products are generally not eligible for return or refund unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

The following items are generally not eligible for return:

  • Products that have been opened, used, or unsealed after delivery.

  • Products damaged due to improper storage, misuse, or handling after delivery.

  • Products returned without prior approval from our customer support team.

  • Requests based solely on a change of mind after the product has been opened or used.

Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.

3. How to Request a Return or Replacement

To report an issue with your order, please follow these steps:

  1. Contact us within 48 hours of receiving your parcel.

  2. Provide your order number, full name, and contact number.

  3. Explain the issue clearly.

  4. Attach clear photographs or an unboxing video showing the product, packaging, shipping label, and any visible damage, if applicable.

  5. Wait for our customer support team to review your request and provide further instructions.

Important: Please do not send a product back before receiving return instructions from our team.

We will review your request and inform you whether it qualifies for a return, replacement, refund, or another appropriate resolution.

4. Refund Policy

If your refund request is approved, the refund method and processing time will be communicated to you.

Refunds may be considered for:

  • Orders cancelled before dispatch, where cancellation is accepted.

  • Products that arrive damaged or defective, subject to verification.

  • Incorrect products supplied by us.

  • Orders that cannot be fulfilled or delivered due to circumstances attributable to us.

  • Other circumstances where a refund is required by applicable law.

For Cash on Delivery (COD) orders, our team will coordinate with you to arrange an appropriate refund method. Additional information may be required to verify the order and payment details.

Refund processing times may vary depending on the payment method and financial institution. We will explain the expected timeline when your refund is approved.

5. Product Replacement Policy

Where appropriate, Aftaabi Shilajit may offer a replacement for an eligible damaged, defective, incorrect, or missing item.

Replacement availability depends on stock and the nature of the issue. If a suitable replacement is unavailable, we may offer a refund or another appropriate resolution.

Any replacement arrangement will be confirmed by our customer support team.

6. Order Cancellation Policy

Customers should contact us as soon as possible if they wish to cancel an order.

  • Before Dispatch: Cancellation requests may be accepted if the order has not been dispatched.

  • After Dispatch: Cancellation may no longer be possible. Please contact our support team for guidance.

  • After Delivery: Return and refund requests will be assessed under this policy.

For Cash on Delivery orders, repeated refusal of parcels or failure to accept deliveries may affect eligibility for future COD orders, subject to applicable law and our order verification procedures.

7. Damaged, Incorrect, or Missing Orders

If you receive a damaged parcel, an incorrect product, or an incomplete order, please notify us within 48 hours of delivery.

To help us resolve your issue quickly, please retain the original packaging and provide photographs or an unboxing video where available.

After reviewing the information, we will communicate the appropriate next steps. Depending on the circumstances, this may include a replacement, refund, or another suitable resolution.

8. Return Shipping Costs

If a return or replacement is approved because we supplied an incorrect product or the item arrived damaged or defective, Aftaabi Shilajit will communicate the applicable return shipping arrangements.

For other approved returns, shipping costs and responsibility will be confirmed before the return is initiated.

No return should be shipped without prior authorization from our customer support team.

9. Parcel Inspection on Delivery

Customers are encouraged to inspect the outer packaging and verify the parcel details upon delivery, where possible.

If the parcel appears damaged, tampered with, or inconsistent with the order, please document the issue and contact us promptly.

Any parcel inspection or payment arrangement advertised on our website will be subject to the courier service's actual terms and availability.

10. Contact Us

If you have questions about our Return and Refund Policy, need help with a return request, or want to report an issue with your order, please contact us:

Store Name: Aftaabi Shilajit
Website: https://aftaabishilajit.store
Email: emanorganics.pk@gmail.com
Phone / WhatsApp: 0370-6781034
Business Address: Goal Chowk, Vehari, Punjab, Pakistan

Our customer support team will review your inquiry and guide you through the applicable process.

11. Policy Updates

Aftaabi Shilajit reserves the right to update or amend this Return and Refund Policy when necessary. Any revised version will be published on this page with an updated effective date.

We encourage customers to review this policy periodically to stay informed about our return, replacement, and refund procedures.

Aftaabi Shilajit – Thank you for choosing us.