Shipping Policy – Aftaabi Shilajit

At Aftaabi Shilajit, we are committed to delivering your orders safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our official website, aftaabishilajit.store.

We aim to provide a smooth and reliable shopping experience for customers ordering authentic Shilajit products across Pakistan.

1. Shipping Locations

Aftaabi Shilajit currently accepts orders for delivery within Pakistan, subject to courier service availability in the customer's area.

We aim to serve customers in major cities, towns, and other serviceable locations across Pakistan. Delivery availability may vary depending on your address and the courier network.

2. Order Processing Time

Orders are processed after successful order placement and verification, where required.

• Order Processing: Typically 1–2 business days.

• Order Dispatch: Orders are dispatched after processing and confirmation.

• Public Holidays: Processing and dispatch may take longer during public holidays, sales, or peak shopping periods.

Please note that order processing time is separate from the estimated delivery time.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location, courier service, weather conditions, and other circumstances.

• Major Cities: Approximately 2–5 business days after dispatch.

• Other Cities and Towns: Approximately 3–7 business days after dispatch.

• Remote Areas: Delivery may require additional time.

These are estimates, not guaranteed delivery dates. Delays may occur due to courier operations, public holidays, severe weather, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during checkout or order confirmation.

Shipping fees may vary depending on the delivery location, order size, courier service, and applicable promotions.

Any free shipping offer will apply only according to the specific terms and conditions of that promotion.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable locations in Pakistan.

If COD is available for your order, you can pay the payable amount to the courier upon delivery. Please ensure that you provide a valid phone number and complete delivery address so our team or courier partner can contact you when necessary.

COD availability may depend on location, order verification, and courier policies.

6. Order Confirmation and Tracking

After placing an order, you may receive a confirmation through the contact information you provide.

Once your order has been dispatched, tracking information may be shared where available. You can use the provided tracking details to follow your shipment through the relevant courier service.

If you have not received an order update, please contact our customer support team with your order number.

7. Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing accurate and complete shipping information, including their name, phone number, city, and delivery address.

Incorrect addresses, unreachable phone numbers, or repeated unsuccessful delivery attempts may cause delays or result in a returned shipment.

If your delivery details need to be updated, contact us as soon as possible. We cannot guarantee address changes after an order has been dispatched.

Additional delivery or reshipping charges may apply where permitted and applicable.

8. Delayed, Lost, or Damaged Shipments

Although we work to ensure timely delivery, occasional delays can occur during transit.

If your shipment is significantly delayed, appears lost, or arrives damaged, please contact us so we can review the matter and coordinate with the relevant courier service where necessary.

Please retain your order details and any relevant photographs of damaged packaging or products to help us investigate your concern.

9. Order Cancellation Before Dispatch

If you wish to cancel an order, contact our customer support team as soon as possible.

Cancellation requests may be accommodated before dispatch, subject to order processing status. Once an order has been shipped, cancellation may no longer be possible, and the applicable return or refund policy will apply.

10. Delivery Inspection

Where permitted by the courier service and the applicable order terms, customers should check the package condition upon receipt and report any visible damage or delivery discrepancy promptly.

If your order arrives damaged, incomplete, or incorrect, contact our support team with your order number and relevant details so we can assist you in accordance with our applicable policies.

11. Contact Information

For shipping questions, order updates, or delivery assistance, please contact us using the details below.

Store Name: Aftaabi Shilajit

Website: https://www.aftaabishilajit.store

Phone: 0370-6781034

Email: emanorganicsvri@gmail.com

Business Address: Goal Chowk, Vehari, Pakistan

Our team will do its best to assist you with your shipping-related concerns.

12. Shipping Policy Updates

Aftaabi Shilajit reserves the right to update or modify this Shipping Policy when necessary. Any revisions will be published on this page, along with the updated effective date.

We encourage customers to review this policy periodically to stay informed about our shipping procedures.

Thank you for choosing Aftaabi Shilajit. We appreciate your trust and look forward to serving you.