Privacy Policy – Aftaabi Shilajit

At Aftaabi Shilajit, accessible at https://www.aftaabishilajit.store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact our customer support team, or otherwise interact with our online store.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it in accordance with applicable law.

1. Information We Collect

We may collect the following categories of information when you interact with Aftaabi Shilajit.

A. Personal Information

When you place an order, submit a form, or contact us, we may collect:

• Full name

• Phone number and WhatsApp contact details

• Email address

• Billing and shipping address

• Order details and purchase history

• Information you provide when requesting customer support, a return, or a refund

B. Order and Payment Information

We collect information needed to process and manage your orders, including products purchased, order value, delivery details, payment method, and order status.

For Cash on Delivery (COD) orders, we may use your contact and delivery information to confirm your order and coordinate delivery.

When third-party payment providers are used, payment information may be collected and processed by those providers according to their own privacy policies. We do not intentionally store complete payment card details on our own systems unless expressly stated and handled through an appropriate secure arrangement.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and general device information

• Browser type and operating system

• Pages viewed and links clicked

• Referring website or source

• Approximate location derived from technical information

• Website interactions, session information, and cookies

This information helps us understand how visitors use our website and improve website performance, security, and customer experience.

2. How We Use Your Information

Aftaabi Shilajit may use collected information for the following purposes:

• To process, confirm, and fulfil orders.

• To arrange shipping and delivery.

• To contact customers about order confirmation, delivery, cancellation, or customer support.

• To process eligible returns, replacements, and refunds.

• To respond to questions, complaints, and feedback.

• To maintain website security and prevent fraud or misuse.

• To improve our website, product pages, services, and shopping experience.

• To maintain business records and meet applicable legal obligations.

• To send promotional messages, offers, and product updates where permitted by law and subject to any required consent or opt-out rights.

We use personal information only for legitimate business purposes and in accordance with applicable privacy requirements.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and understand visitor activity.

These technologies may help us:

• Keep products in your shopping cart.

• Remember relevant website preferences.

• Understand website traffic and performance.

• Measure advertising effectiveness.

• Improve product recommendations and marketing where applicable.

Some cookies are necessary for the operation and security of our online store, while others may be used for analytics or advertising.

Where required, we will request consent before using non-essential cookies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

4. Shopify and Third-Party Service Providers

Aftaabi Shilajit operates its online store using Shopify. Shopify and other service providers may process information on our behalf or provide services necessary to operate the store.

Depending on the services enabled, these providers may include:

• Shopify, for online store hosting and commerce functionality.

• Courier and logistics companies, for order delivery.

• Payment service providers, for payment processing where applicable.

• Website analytics and advertising providers, where enabled.

• Customer communication and support services.

These providers may access information necessary to perform their services and are subject to their own terms, privacy practices, and applicable obligations.

We do not sell your personal information to third parties in exchange for money. We may share information with service providers as necessary to operate our business and fulfil orders.

5. When We Share Personal Information

We may disclose personal information in the following circumstances:

• Order Fulfilment: With courier companies and delivery partners to deliver your order.

• Payment Processing: With relevant payment providers to process transactions.

• Store Operations: With Shopify and service providers that help operate our website.

• Security and Fraud Prevention: Where reasonably necessary to verify orders, investigate suspected fraud, or protect customers and our business.

• Legal Requirements: Where disclosure is required by applicable law, a valid legal request, or a competent authority.

• Business Transactions: If our business is involved in a merger, restructuring, or transfer of assets, subject to applicable legal requirements.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any applicable retention requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online platform, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

Customers should take reasonable precautions when sharing personal information online and should contact us if they suspect unauthorised use of their order or contact details.

8. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional emails or messages.

• Raise a concern about how your personal information is handled.

These rights may be subject to legal exceptions, record-retention requirements, and other applicable conditions.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing the request.

9. Marketing Communications

If you receive promotional emails or messages from Aftaabi Shilajit, you may opt out using the unsubscribe option provided in the communication, where available, or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential messages related to your orders, deliveries, refunds, security, or other necessary service matters.

We will handle marketing communications in accordance with applicable consent and opt-out requirements.

10. Children's Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where parental consent is required and has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Processing

Shopify and certain service providers may process or store information in countries other than Pakistan.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the processing is handled in accordance with applicable legal requirements and appropriate safeguards, where required.

12. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data practices.

Aftaabi Shilajit is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage customers to review this page periodically to stay informed about how their information is handled.

14. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or have concerns about how your personal information is handled, please contact us:

Business Name: Aftaabi Shilajit
Website: https://www.aftaabishilajit.store
Email: emanorganicsvri@gmail.com
Phone / WhatsApp: 0370-6781034
Business Address: Goal Chowk, Vehari, Punjab, Pakistan

We will review your inquiry and respond within a reasonable timeframe, subject to applicable legal requirements.

Aftaabi Shilajit – Your privacy matters to us.